Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.
Common items in a terms and conditions agreement allow you to:
The below terms and conditions relate to booking your event and attending your event. These terms and conditions relate to all events arranged, managed, hosted by Top Escape Rooms Ltd regardless of where the events are held, promoted or sold by.
INFORMATION ABOUT US We are a company limited by shares registered in England and Wales under company number 11918125 and with our registered office at The Well, Top Barn Business Centre, Worcester Road, Holt Heath, Worcestershire, WR6 6NH.
YOUR STATUS By booking onto an event, you confirm that:
• You agree to follow all rules, regulations and professional verbal direction that may be given at any time to ensure your safety during the event/s. • You are aware of the terms and conditions for this event including late arrivals, fitness and medical requirements, cancellation policy and violent or aggressive behaviour.
• You also agree to not sharing specific information about the event that you are about to attend.
We reserve the right to refuse entry
BOOKINGS • You are entirely responsible for entering your details correctly on the Online Booking Form on the website. All booking updates (including information, reminders and confirmations) are sent by email only. If you do not receive any emails or the email is corrupt in anyway (blank or otherwise), please contact topescaperoom@outlook.com
CANCELLATIONS This is a live event game and once the booking is confirmed, we cannot accept any cancellations or give any refunds. We may however reschedule your booking if the cancellation is unavoidable. This is at our discretion.
• CANCELLATION BY US: If an event is cancelled by us, we will contact those affected and endeavour to achieve a satisfactory resolution, e.g: change date of reservation or refund. We will also endeavour to ensure that we contact everyone affected promptly however if your contact details are not correct, we are not liable for any lack of contact. • UNPAID BOOKINGS: If payment has not been received during the booking process Top Escape Rooms Ltd reserves the right to cancel the booking. We will endeavour to contact the Booker and/or participants to inform with as much notice as possible; however we are not liable if contact has not been successful.
• TRANSFER BOOKING: If you wish to transfer your booking(s) into someone else’s name, you must contact the company by either email or telephone at least two hours prior to the start of your booking. Bookings may not be transferred or resold for commercial purposes or at a premium. If a booking is transferred or resold in breach of this condition, the bearer of the booking or the person claiming the right to attend the event will be refused admission.
• LATE ATTENDANCE: The game timer will be started 10 minutes after your booked time. A booking can become a no-show and entry would be declined if the team is late by 15 minutes or more of the booked starting time. In such a situation the money is not refundable and the booking is not changeable.
• NON ATTENDANCE: If you fail to attend an event for which you are registered and have not given us prior notice then you shall not be entitled to any refund, transfer or otherwise pursuant to our refunds policy.
• WEATHER: The event is indoors and will not be cancelled for bad weather. If the weather is extreme (as an example – heavy snow fall) and we are forced to cancel, we will endeavour to contact all participants with as much notice as possible. We will then make arrangements directly to either transfer bookings to another session or make reasonable arrangements.
DURING THE EVENT
Our event member of staff is dedicated to ensuring the safety and enjoyment of all participants and staff.
• NON PARTICIPATION DURING AN EVENT: If the participant decides for whatever reason to excuse themselves from the event either at the beginning or during an event without any reasonable justification, then the Event member of staff will ensure the customer understands that they waive their right to any remedial activity.
• BEHAVIOUR AND CONDUCT: While you are on our premises we will not tolerate drunken, abusive or aggressive behaviour, alcohol or illegal drugs (the substance or paraphernalia). Top Escape Rooms Ltd does not tolerate any kind of bullying or harassment towards its employees.
• BEVERAGES: Drinks and food may not be brought into the event and into the room.
• FITNESS AND MEDICAL: You are required to let a member of the team know if you have a medical condition that we should be made aware of. Please note that magnets are used in some of our games so if you have a pacemaker you should consider this.
PRICE AND PAYMENT
• The price of a game is stated on the website.
• The price is set according to group size (up to maximum 8 persons).
• Top Escape Rooms Ltd accepts all major credit and debit cards using Stripe Online Payment Processing.
GENERAL
• The game is designed for a team of 2-8 people per room.
• Children at the age under the age of 16 have to be accompanied by at least 1 adult per event. Some rooms have age restrictions on them so please check before booking. We unfortunately do not cater for Children's parties
• The company expects visitors not to disclose any details of the game directly or indirectly to the public. Due to the nature of the game no recordings can be taken inside the room. That includes (without limitation) the use of mobile phones, recording devices (video and/or audio) and cameras. The use of such a device in the room is not permitted at any time.
• Attendees may comment on the experience on social media. The company has the right to moderate all comments that are not appropriate. The Company does not have to explain why comments were refused or deleted. It has full authority over any comments.
PRIVACY
Everyone at Top Escape Rooms Ltd is dedicated to safeguarding and preserving your privacy when visiting our site. Please refer to our Privacy Policy.
PUBLICITY We may use photographs taken at events in publicity and marketing materials, including use on our site. Your attendance at an event may mean that you are featured in such photographs and you are deemed not to object to the taking of such photographs as detailed above. If you do not wish to be included in any photograph, please notify the member of our staff at the relevant event prior to the photographs being taken.
WEBSITE
• Nothing in these terms and conditions is intended to affect your statutory rights. • We reserve the right to vary these terms and conditions.
• The trademarks and logos displayed on the website are the property of the company. You are not permitted to use these without a written consent of the company and you accept that any such use may constitute an infringement of the relevant proprietor’s rights.
CONTACT If you need to contact the company you can do so using any of the following methods: Email: topescaperoom@outlook.comTelephone: 01905 620208
Top Escape Rooms Ltd takes its obligations concerning data protection seriously. We are providing this notice, so you have information about how we collect and process your personal data on our website. We ask you to please read this Privacy Notice as it has important information you need to know.
What does our company do?
Top Escape Rooms Ltd provide a Escape Room experience to private individuals or commercial customers.
We carry out our services predominantly at Kidderminster Escape Rooms 23 Worcester Street, Kidderminster, DY10 1ED.
What information do we collect and process?
In order for us to help with your business needs we may collect from you, necessary personal data. The lawful basis for collecting this data is legitimate consent as it is required to carry out our service. “Personal Data” is information about you which, either on its own or when connected with other data, allows us to identify you as an individual customer to provide you with our services. The personal data we hold may include the following:
Personal data will be collected from you or passed to us by a referral business. However, some personal data may, where lawful to do so, or with your consent, be collected by us from third parties.
Please note that you are under no obligation to provide us with your personal data, but not providing certain data could prevent us from serving you.
Security of your Personal Information
Top Escape Rooms Ltd strictly protects the security of your personal information and honors your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
Cookie Policy
We use cookies on this website. A cookie is a text file sent by a web server to a web browser and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may send a cookie, which may be stored on by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognize your computer when you visit our website, and to personalize our website for you. Our advertisers may also send you cookies.
Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking ‘Tools’, ‘Internet Options’, ‘Privacy’, and selecting ‘Block all cookies’ using the sliding selector.) However, this will have a negative impact upon the usability of many websites, including this one.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html
Why do we need your personal data?
Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
This list is not exhaustive and may be updated from time to time. We do not ‘trade’ in your personal data and will not sell or rent your details.
Who will your personal data be shared with?
Top Escape Rooms Ltd may share information with third party suppliers as required for external services, designs and materials, however this will only be for the contract we are carrying out at that time.
We may disclose specific information upon lawful request by government authorities, law enforcement and regulatory authorities where required or permitted by law.
In the event that we sell our business, we may share your details with the buyer to enable them to fulfil the service we have agreed with you.
Your personal information will not be transferred to, stored or otherwise processed outside the UK.
Other Disclosures
In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:
Except as provided in this privacy policy, we will not provide your information to third parties.
Security of your Personal Data
We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
Of course, data transmission over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet.
Policy Amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.
Your Rights
You may instruct us to provide you with any personal information we hold about you.
You may instruct us not to process your personal data for marketing purposes by email (kidderminsterescaperooms@outlook.com) at any time. In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to remove the use of your personal data for marketing purposes.
Third Party Websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
What rights do you have to amend personal data?
You have the right to review the personal data held by us and have inaccurate information about you corrected. To understand more about our data processing activities or to request access to your personal information please contact us 07930806671 or email kidderminsterescaperooms@outlook.com.
How long do we keep your personal data?
Top Escape Rooms Ltd may keep your details on record for as long as it is necessary to meet record keeping requirements. We hold booking, invoice and email details for seven years. They are then deleted in accordance with data protection and other applicable legislation.
Changes to this Privacy Notice
Top Escape Rooms Ltd may change this Privacy Notice from time to time in order to reflect changes in the law.